English

Transport claim

REC is focused on offering our customers the best service possible. For us to be able to respond to your claim we ask you to fill out the form below. For visual damage upon delivery, we need immediate response (within 24 hours at latest) - this also needs to be stated on the delivery note. For hidden damage - we need a response within 7 days. Please upload any pictures that can help us providing you fast and efficient feedback.


Company Information: 
Company filling claim:
Name of person filling claim:
E-Mail of person filling claim:
Phone of person filling claim:
Customer ref no.:
  
Module Information: 
Order number:
Type of module:
Number of modules affected
Serial Number(s) (one number pr line):
  
Description of defect: 
Type of defect:
Date of defect detection:
Location of the defect on the module:
Describe the defect:
How was the defect discovered?
Was the module inside original REC packaging?
Place of the module on pallet number from top (top =40, bottom=1)
Was the packaging visibly damaged?
Describe the packaging of the pallet:
 
Attachments:Copy of delivery note
 Copy of packing list
 Picture of the entire packaging
 Picture of damaged module
Pictures :
Type the words :